Digital product named ‘Most Innovative Managed Service Solution-Telecom’
The Esaal platform of ArpuPlus, a subsidiary of A15 and MENA’s biggest content aggregator with more than 400,000 pieces of diversified content, was recently declared the ‘Most Innovative Managed Service Solution – Telecom’ at the International Finance Magazine’s International Finance Awards 2019.
Esaal, an online consulting platform, was recognized for its technology-driven and cutting-edge service designed to engage with and effectively address the needs of the people in the MENA region.
The user-friendly, confidential, and secure Esaal provides expert answers to questions posed by regular people concerning a wide range of topics, interests, and issues that encompass different fields and disciplines. Users are directed to a bot, which collects essential data from users before they are connected to concerned experts and specialists. Users can ask personal questions and interact with certified experts 24/7 via a safe, simple, and easy-to-use chat interface. Esaal has already reached more than 350,000 unique users from various countries in the Arab region, including Egypt, the UAE, Qatar, Palestine, Kuwait, Bahrain, and Tunisia.
Medhat Karam, CEO, ArpuPlus, said: “We at ArpuPlus are proud of this latest recognition given by the International Finance Magazine. We would like to thank the panel of judges for choosing our Esaal platform as the ‘Most Innovative Managed Service Solution’ under the telecom category. This accolade reflects our organization’s consistent quest to innovate and invest in smart solutions that add value to the lives of our customers. The award will further inspire us to look for creative ways to enhance all our digital products and services according to the ever-evolving needs of our clients all over the region.”
Esaal is one of Cairo-based ArpuPlus’s portfolio of innovative digital products. ArpuPlus also manages the leading music online distribution portal MuzicUp and the video-on-demand portal Shofha. The company aims to change the lives of people in the MENA region by harnessing the power of technologies and connecting them to the 21st century lifestyle.